If you’ve got a business, you probably know that autoresponders can automate a lot of what you do for follow up. However, this isn’t necessarily true in every situation. In that case, if you can, having actual people follow up for you can benefit your business greatly.
If someone joins your list and takes you up on an initial offer, it may be, certainly, that sending an email to thank them for their purchase or canned “welcome to the list” message is enough. However, some people may need more than that, and in that case, a real call from a live person, done person-to-person over the phone, speaks to the personal touch that will set you apart from your competitors. And, of course, it will also answer customers’ questions in the way a “frequently asked questions” section simply can’t.
With a live call, this is suddenly taken care of. Customers can ask anything they want to and get an answer. And with this “instant gratification” world we live in, the live call fits right in. Go ahead and do some, and get to know your customers.
A phone call is so powerful, I cannot even begin to tell you. As a new subscriber, if I can call and talk to a person, I am in, I am sold and I am impressed. Personally, every time I can make a call to a company I am doing business with, I will call as opposed to sending an email.
Another option here is still a live person with a twist. If you have the ability, set up the option for live chat with an operator. Customers get the same right now service and you gain the trust and dependability. Having people man the phones is not only beneficial to the customer, it’s also beneficial to you as a business owner.
By offering the live customer service in these ways, you are saying to your customers “I care and I want you to be 100% satisfied, so talk to us”. That is an absolute sizzling technique in the online business world, folks. It also shows that you are confident enough in your product that you are willing to speak to them about it any time. See the power here? You should.
So after that customer joins your list, have someone waiting to give them a call within five or ten minutes. Don’t announce it to them; just call them and do the “welcome to XYZ Company and how can we be of service to you” type of thing. Your customer will be so amazed that there are real people at the other end that they will probably re-visit your site within 12 hours. Even better yet, they will tell other people about it and they will visit, probably join and start buying.
You can get all of these benefits from just one small five-minute phone call or chat on the Internet.
One great thing about these phone calls is that you can get information from customers that you may not get otherwise. You can ask them during the course of the conversation, for example, about hobbies or other interests. You may find out that they would be interested in other products you have, or that hobbies they pursue our something you can help them with.
When you talk to customers, you never know what’s going to happen. Using these phone calls or live chats as follow-up can give you valuable information you would never get otherwise — and it’s just good customer service, too.
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